JG Event Services Hiring Success Story
Tawlent helped JG Event Services find and onboard the right talent quickly. Our dedicated recruiting team delivered a fully vetted, full-time customer support specialist at a monthly salary of $1,000, within just 10 days, demonstrating the effectiveness of our sourcing and screening process in connecting growing businesses with reliable remote talent.
Client
JG Event Services
San Francisco, CA
Position Filled
Customer Support Specialist
Monthly Salary
$1000/month
Cost Savings
53 %
Tawlent helped JG Event Services find and onboard the right talent quickly. Our dedicated recruiting team delivered a fully vetted, full-time customer support specialist at a monthly salary of $1,000, within just 10 days, demonstrating the effectiveness of our sourcing and screening process in connecting growing businesses with reliable remote talent.
Client
JG Event Services
San Francisco, CA
Position Filled
Customer Support Specialist
Monthly Salary
$1000/month
Cost Savings
53 %
How the Remote Employee Helped JG Event Services
Event businesses live and die by timing, and JG Event Services had a timing problem. Not with the events themselves, but with everything happening around them. Inquiries were coming in faster than the team could reasonably answer, and every hour spent replying to a routine question was an hour not spent planning the next event.
The customer support specialist Tawlent placed didn't ease into the role slowly. Ticket volume was high from day one, so the ramp-up had to be fast, and it was. Within the first days, the specialist was already fielding a steady stream of questions about availability, pricing, and booking details, working from FAQs and internal notes to get up to speed without needing constant hand-holding.
What the role actually looked like day to day: monitoring the inbox and chat channels, triaging urgent requests ahead of general ones, following up on quotes that had gone quiet, and keeping a simple log of recurring questions so the JG team could eventually build out better self-serve resources. None of it was glamorous work, but it was exactly the kind of steady, unglamorous coverage the business had been missing.
The ripple effect showed up in a few places. Clients stopped waiting hours for a reply. The core team stopped context-switching between event logistics and customer emails all day. And because one person owned the inbox consistently, the tone and quality of responses stayed even, instead of shifting depending on who happened to answer.
Ten days from search to placement is fast by any standard, but the real measure of success wasn't the timeline. It was that JG Event Services stopped thinking about customer support as a problem they hadn't gotten around to solving.
What the remote employee delivered
- Took over inbox and chat monitoring within days of starting
- Triaged urgent requests ahead of routine ones during high-volume periods
- Followed up on stalled quotes and inquiries that had gone unanswered
- Logged recurring customer questions to help build future self-serve resources
- Kept response tone and quality consistent across all customer touchpoints
- Freed the core team from constant context-switching between events and support
- Reached full productivity within days, despite jumping into a high-volume queue
- Gave the business reliable, full-time coverage instead of reactive, split attention
Hiring Strategies Implemented
Talent Sourcing & Headhunting
Candidate Pipeline Development: Built a targeted pool of pre-vetted customer support candidates matched to JG Event Services' client communication needs.
Role Scoping: Worked closely with the client to define responsibilities, required skills, and availability for the position.
Rapid Sourcing: Leveraged Tawlent's existing talent network to surface qualified candidates within days.
Candidate Screening & Vetting
- Background Verification: Conducted thorough background and reference checks to ensure reliability and trustworthiness.
Skills Assessment: Evaluated candidates on relevant communication, problem-solving, and customer service proficiencies.
Interview Coordination: Managed scheduling and structured interviews to help the client make a confident, fast decision.
Skills Testing & Assessments
- Custom Assessments: Administered role-specific tests to confirm candidate competency before presenting finalists.
- Cultural Fit Evaluation: Assessed communication style and working habits to ensure alignment with JG Event Services' team.
Onboarding Support
- Smooth Transition: Guided both client and new hire through a structured onboarding process to ensure a fast ramp-up.
Documentation & Tools Setup: Assisted with setting up necessary accounts, workflows, and communication channels.
Payroll & Compliance Management
Payroll Handling: Managed payroll setup so JG Event Services could focus on operations, not paperwork.
Compliance Assurance: Ensured all hiring documentation met relevant employment and contractor regulations.
What Our Client Say
Tawlent found us a great customer support specialist in just 10 days. The screening process was thorough, and the Basic Package gave us exactly what we needed without overcomplicating things. Highly recommend for any business that needs to hire fast.
Client
