Northvale Services Hiring Success Story
Tawlent helped Northvale Services find and onboard the right talent to keep daily operations running smoothly. Our dedicated recruiting team delivered a fully vetted administrative assistant within just 10 days, demonstrating the effectiveness of our sourcing and screening process.
Client
Northvale Services
Dallas, TX
Position Filled
Administrative Assistant
Monthly Salary
$1,050/month each
Cost Savings
59 %
Tawlent helped Northvale Services find and onboard the right talent to keep daily operations running smoothly. Our dedicated recruiting team delivered a fully vetted administrative assistant within just 10 days, demonstrating the effectiveness of our sourcing and screening process.
Client
Northvale Services
Dallas, TX
Position Filled
Administrative Assistant
Monthly Salary
$1,050/month each
Cost Savings
59 %
How the Remote Employees Helped Northvale Services
Northvale Services placed a call to Tawlent with a fairly common problem dressed up in an uncommon amount of urgency: the person who'd been holding the office together for three years had just given notice, and nobody had documented what she actually did all day.
That's not unusual. Administrative roles have a way of absorbing whatever nobody else wants to own, scheduling, vendor coordination, invoice tracking, the group inbox that everyone forwards things to and nobody checks. When the person doing it leaves, what surfaces is usually a mess of tribal knowledge that lived in one person's head and nowhere else.
Tawlent filled the role in 10 days, tight for most searches, tighter still given that the hire needed to be ready to absorb an undocumented job on short notice. The first two weeks weren't glamorous. The new assistant spent them shadowing calls, digging through old email threads, and essentially reverse-engineering a job description from scratch, because the alternative was letting things drop while everyone figured it out together in real time.
What emerged from that process ended up being worth more than the hire itself: an actual set of documented procedures. Vendor payment schedules that used to live in someone's memory got written down. The shared inbox, which had a habit of burying anything not marked urgent, got a triage system. Recurring tasks that used to depend on someone remembering got put on a calendar instead.
Response time on internal requests, things like supply orders, scheduling conflicts, and vendor questions, dropped from an average of almost two days to same-day in most cases. More importantly, for the first time, none of it depended on one specific person being available. If the assistant was out sick or on vacation, the documentation meant someone else could step in without the office grinding to a halt.
Six months in, Northvale's office manager put it simply: the role finally felt like a system instead of a person holding everything together by memory.
What the remote employee delivered
- Reverse-engineered and documented an undocumented administrative role
- Built vendor payment and recurring task schedules from scratch
- Implemented a triage system for the shared team inbox
- Reduced internal request response time from ~2 days to same-day
- Removed single-point-of-failure risk by documenting core processes
- Coordinated scheduling, vendor communication, and office logistics
- Took full ownership of admin operations within the first month
- Created a repeatable system that outlasted any one person in the role
Hiring Strategies Implemented
Talent Sourcing & Headhunting
- Candidate Pipeline Development: Built a targeted pool of pre-vetted administrative professionals matched to Northvale Services' operational needs.
- Role Scoping: Worked closely with the client to map out responsibilities and priorities for a role that had never been formally documented.
- Rapid Sourcing: Leveraged Tawlent's existing talent network to surface qualified candidates within days, despite a tight timeline.
Candidate Screening & Vetting
- adaptability across scheduling, vendor coordination, and inbox management.
- Skills Assessment: Tested candidates on organizational systems, communication, and prioritization under shifting demands.
- Interview Coordination: Managed scheduling and structured interviews to help the client make a confident decision quickly.
Skills Testing & Assessments
- Custom Assessments: Administered scenario-based exercises to confirm candidate competency in fast-paced office environments.
- Cultural Fit Evaluation: Assessed reliability and communication style to ensure alignment with Northvale's team and workflow.
Onboarding Support
- Smooth Transition: Guided both client and new hire through a structured onboarding process, including shadowing and knowledge transfer from the outgoing employee.
- Documentation & Tools Setup: Assisted with setting up inbox access, vendor records, and internal communication channels.
Payroll & Compliance Management
- Payroll Handling: Managed payroll setup so Northvale Services could focus on operations, not paperwork.
- Compliance Assurance: Ensured all hiring documentation met relevant employment and contractor regulations.
What Our Client Say
We had almost no time to fill this role and even less documentation of what it actually involved. Tawlent moved fast without cutting corners, and the person they placed turned a messy, undocumented job into an actual system. That alone made the search worth it.
Client
