Everstone Commerce Hiring Success Story
Tawlent helped Everstone Commerce find and onboard the right talent to manage its growing e-commerce operations. Our dedicated recruiting team delivered a fully vetted e-commerce assistant within just 12 days, demonstrating the effectiveness of our sourcing and screening process.
Client
Everstone Commerce
Tampa, FL
Position Filled
E-Commerce Assistant
Monthly Salary
$1,200/month
Cost Savings
57 %
Tawlent helped Everstone Commerce find and onboard the right talent to manage its growing e-commerce operations. Our dedicated recruiting team delivered a fully vetted e-commerce assistant within just 12 days, demonstrating the effectiveness of our sourcing and screening process.
Client
Everstone Commerce
Tampa, FL
Position Filled
E-Commerce Assistant
Monthly Salary
$1,200/month
Cost Savings
57 %
How the Remote Employee Helped Everstone Commerce
By the time Everstone Commerce reached out to Tawlent, the founder was doing what a lot of founders end up doing by accident: running the entire back end of an online store solo. Listings, inventory counts, order issues, return requests, all of it filtered through one inbox and one person's evenings.
The store itself wasn't struggling. Orders were coming in at a healthy clip, sales were trending up quarter over quarter. The strain was entirely operational. Product listings hadn't been updated in months, some still showed sold-out variants as available. Customer service emails sat for a day or two before getting a reply, not because anyone was ignoring them, but because there was only so much one person could get to.
Tawlent placed an e-commerce assistant within 12 days, and the early priority wasn't strategy, it was triage. Stale listings got audited first: outdated photos swapped, inventory counts synced properly, product descriptions cleaned up where they'd clearly been written in a hurry months earlier. Simple fixes, but the kind that had been sitting untouched simply because nobody had the hours to get to them.
Customer service came next. A templated response system cut down on repetitive typing for common questions, order status, return policy, sizing, without making replies feel canned. Average email response time dropped from around 30 hours to under 6. Return and exchange requests, which used to sit in a general inbox until someone had a spare moment, got their own process with clear next steps instead of being handled ad hoc.
The compounding effect showed up in the numbers a couple months in: cart abandonment dropped slightly as listings became more accurate and trustworthy, and repeat purchase rate ticked up from 18% to 24%, a shift the founder attributed largely to faster, more reliable customer support building confidence in the store.
None of it was flashy work. It was the unglamorous back-office grind that, left undone, quietly caps how much a store can grow. Handled well, it just disappears into the background, which is exactly the point.
What the remote employee delivered
- Audited and corrected outdated product listings and inventory counts
- Reduced average customer email response time from ~30 hours to under 6
- Built a templated system for common customer service inquiries
- Created a clear process for handling returns and exchanges
- Improved repeat purchase rate from 18% to 24%
- Took over day-to-day store operations, freeing up founder time
- Kept inventory and listing accuracy consistent on an ongoing basis
- Gave Everstone Commerce reliable operational support without a full hire
Hiring Strategies Implemented
Talent Sourcing & Headhunting
- Candidate Pipeline Development: Built a targeted pool of pre-vetted e-commerce assistants matched to Everstone Commerce's platform and operational needs.
- Role Scoping: Partnered with the client to define listing management, customer service, and fulfillment-support priorities for the role.
- Rapid Sourcing: Leveraged Tawlent's existing talent network to surface qualified candidates within days.
Candidate Screening & Vetting
- Experience Review: Evaluated candidates' prior e-commerce work across listing management, order support, and customer communication.
- Skills Assessment: Tested candidates on platform proficiency, attention to detail, and customer service response quality.
- Interview Coordination: Managed scheduling and structured interviews to help the client make a confident, fast decision.
Skills Testing & Assessments
- Custom Assessments: Administered role-specific tasks covering listing audits and customer inquiry handling to confirm competency.
- Cultural Fit Evaluation: Assessed communication style and reliability to ensure alignment with Everstone's day-to-day operations.
Onboarding Support
- Smooth Transition: Guided both client and new hire through structured onboarding to get store operations running smoothly.
- Documentation & Tools Setup: Assisted with setting up store platform access, inventory systems, and customer service workflows.
Payroll & Compliance Management
- Payroll Handling: Managed payroll setup so Everstone Commerce could focus on growth, not paperwork.
- Compliance Assurance: Ensured all hiring documentation met relevant employment and contractor regulations.
What Our Client Say
I was doing everything myself before this, listings, customer emails, returns, all of it at midnight after the store closed for the day. Tawlent found someone who took it off my plate almost immediately, and the difference in how the store runs now is honestly night and day.
Client
